Shipping policy

  • StoreSMART receives Big Freight Savings with FedEx Ground and passes the savings on to you.
  • Same-day Shipping - In stock orders placed by 3 p.m. EST - Monday through Friday (excluding holidays) usually ship the same day.
  • Delivery times are determined by FedEx.
  • Back Order Policy - We inventory thousands of items. Occasionally, a product may be out of stock. If your item is back ordered, we will notify you by phone or email. Your complete order should ship within 3-5 business days.
  • Shipments to the continental U.S. — Orders under 2 pounds are shipped First Class or Priority Mail with delivery confirmation. For heavier packages, we use FedEx Ground. StoreSMART gets Big Freight Savings with FedEx Ground and passes the savings on to you. If your order exceeds FedEx Ground limits, “Common Carrier” will be selected to insure prompt delivery. For heavy, bulky items or equipment, there may be an additional freight charge that will be added to your bill. Also, First Class, Priority Mail, and FedEx lets you track your orders so you can rest easy knowing it’s on it’s way.
  • FedEx will not deliver to P.O. boxes.
  • StoreSMART ships prepaid and will invoice you for the shipping cost.
  • Rush Shipments - You may request FedEx Next Day/Overnight delivery by 8 a.m., 10:30 a.m. or 3 p.m. FedEx 2nd Day delivery is also available.

Shipping to Canada

  • Start with placing your order by phone, fax or online.
  • We will e-mail with the shipping cost before shipping your order.
  • All orders ship to Canada via FedEx.
    • Ground
    • Air Economy
    • Priority Overnight
    • Shipments through US Mail may be available
  • Overnight Shipments — Although we can ship Fed Ex Overnight to Canada, we do not want you to be disappointed so please note that there is usually a 24-hour hold at the border.
  • The order needs to be paid for with a MasterCard, Visa, or American Express credit card. It is payable in U.S. dollars only.
  • Customs forms needed to process the order are included.
  • The order total DOES NOT include any taxes (PST, GST, etc.). You are responsible for paying all customs and duty fees. There will be a 6% pass through fee for processing the transaction.
  • All Catalogs and Samples are sent by First Class Mail.