Refund policy

  • 30-Day Guarantee:
    • Stock items may be returned within 30 days for a refund, if you CALL and speak with a live representative. We will then instruct you on the required process. The customer is responsible for all the shipping charges on returned, cancelled or exchanged orders, unless the return is the result of our error.
    • Custom orders are NOT returnable.
  • Returns and Exchanges:
    • For Returns and Exchanges we must be notified within 30 days of the receipt of your order. Please call 1-800-424-1011 or 585-424-5300.
    • The customer is responsible for shipping charges on returned or cancelled orders.
    • Customer Service will advise you should a restocking fee apply.
  • Incorrect Item Shipped:
    • If you received the incorrect item, StoreSMART will issue a shipping label free of charge. Call StoreSMART customer service at 1-800-424-1011 for help in obtaining a correct replacement item. Item must be in original package.